Why Images in Emails sent from SendMails.io Aren’t Showing?

Experiencing issues with images not showing up in your emails on SendMails.io? While there could be several reasons, the most common culprit is often the misconfiguration of the custom tracking domain. This guide will walk you through the steps to address this prevalent issue.

Common Causes #

1. Custom Tracking Domain Misconfiguration: The primary reason for images not displaying is often linked to the custom tracking domain not being set up correctly on SendMails.io. It’s crucial to ensure that this domain is correctly configured and verified.
2. Incorrect or Missing Image URLs: Always double-check to ensure that the image URLs are accurate. A broken or incorrect link will prevent the image from being displayed.
3. Email Client Restrictions: Some email clients have settings that block images for privacy or security reasons. It might be worth checking and adjusting these settings if needed.

Resolving the Issue: Checking Your Custom Tracking Domain #

Given the prominence of custom tracking domain issues, here’s a step-by-step guide to ensure it’s correctly set up:

1. Log into SendMails.io: Access your account to delve into the settings.
2. Head to the ‘Sendings’ Tab: From here, choose ‘Tracking’s Domain’. This section allows you to manage and view your custom domains.
3. Examine Your Custom Tracking Domain: It’s vital to ensure that the domain associated with your images is correctly set up and verified. If you find it unverified or misconfigured, follow the steps below:
   • DNS/CNAME Verification:
     • When adding the subdomain, make sure you’ve opted for the HTTP method. It’s important to note that only HTTP is recommended for this verification method.
   • Host Redirect Verification (For PHP Servers):
     • For this method, ensure you’ve chosen the HTTPS method when adding your subdomain. Both HTTP and HTTPS are supported for this method.
4. Conduct an Email Test: After making the necessary adjustments, it’s a good practice to send a test email to verify if the images are now displaying correctly.

Conclusion #

Ensuring that your custom tracking domain is correctly set up on SendMails.io is pivotal for the seamless display of images in your emails. By addressing this common issue, you can significantly enhance the visual appeal and effectiveness of your email campaigns. If you still encounter challenges, remember that the SendMails.io support team is always ready to assist. Happy emailing!