At SendMails.io, we are committed to delivering exceptional service and value to our customers. We understand the significance of your investment in our email marketing solutions and are dedicated to ensuring your complete satisfaction. This Refund Policy is designed to foster a transparent and trustworthy relationship with our customers, outlining the terms under which refunds are processed and the conditions that apply.

Refund Eligibility

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee from the date of purchase for customers who believe our service does not align with the advertised standards. This guarantee underscores our confidence in our product and our commitment to customer satisfaction.

Conditions for Refund

Refunds are subject to the following conditions to ensure fairness and prevent abuse of our refund policy:

1. SMTP Connection Requirement: Our service necessitates the integration of your own SMTP server. Refunds will not be granted for refusal or inability to connect your SMTP server, as this requirement is explicitly stated on our platform.
2. Technical Issues with SMTP: SendMails.io is not liable for any technical difficulties arising from your SMTP server. Issues related to your SMTP server do not qualify for a refund.
3. Misuse or Abuse: Refunds will not be issued in instances of misuse or abuse of our services, including, but not limited to, sending unsolicited emails, engaging in prohibited marketing practices, or any actions that violate our terms of service.
4. Feature Expectations: Refund requests based on the expectation of features or functionalities not advertised by SendMails.io will not be entertained.
5. Account Closure/Inactivity: Refunds will not be provided for reasons related to account closure or inactivity on the part of the user. It is the responsibility of the user to make use of the service within the stipulated refund period.

Requesting a Refund

To initiate a refund request, customers must contact our support team at sendmails.io/support within the 7-day guarantee period. We may request feedback or reasons for the refund to help us improve our services, although this is not a prerequisite for processing your refund.

Additional Provisions

Fair Use and Integrity

We closely monitor refund requests to maintain the integrity of our refund process and protect our platform from potential misuse. This ensures that our refund policy remains fair to all users while honoring legitimate refund requests.

Transparency and Communication

Our pricing is transparent, with no hidden fees. The lifetime deal exempts you from recurring charges, ensuring the price you see is the price you pay. We encourage open communication and invite you to reach out with any concerns or questions to foster a mutually beneficial relationship.

Continuous Improvement

SendMails.io is dedicated to continuous improvement, regularly updating and enhancing our platform to provide the latest features and security measures. We value your feedback as it helps us to better understand your needs and refine our offerings.

Data Security

We prioritize the security of your data, employing advanced security measures and adhering to strict privacy policies to protect your information.

Conclusion

By proceeding with a purchase at SendMails.io, you acknowledge and agree to the terms outlined in this Refund Policy. Our goal is to ensure a positive and trusting relationship with all our customers, and we are here to support you every step of the way.