Effective Date: October 24, 2024

At SendMails.io, we strive to provide a professional, reliable, and high-quality email marketing platform. We prioritize transparency and customer satisfaction while maintaining operational integrity. This document outlines our policies regarding refunds, cancellations, and account conduct, ensuring that users understand our terms before committing to any purchase.

Why We Offer a Free Account

We strongly encourage all users to take advantage of our forever free account before making a purchase decision. The free account provides access to many of the platform’s core features, allowing you to evaluate its functionality and suitability for your specific needs. By offering this option, we ensure that users have ample opportunity to familiarize themselves with SendMails.io, mitigating the risk of dissatisfaction after a purchase.

Refund Policy Overview

Our refund policy is structured to be fair, transparent, and consistent, aligning with the terms of service agreed upon at the time of registration. Refunds are generally not available for subscription plans or lifetime deal (LTD) purchases. The only exception is in the rare case of duplicate billing, where users are charged twice for the same service.

No Refunds on Subscription Plans

• All subscription fees are non-refundable. Subscription payments are billed upfront and cover the agreed-upon period of service, whether monthly, quarterly, or annually.
• We do not offer prorated refunds for unused portions of a subscription term. By subscribing, you acknowledge and agree to these terms.
• Our free trial period provides users with the opportunity to test and understand the platform’s capabilities before committing to a paid plan, reducing the likelihood of refund requests due to unmet expectations.

No Refunds on Lifetime Deal (LTD) Purchases

• Purchases of lifetime deals are final and non-refundable. The LTD pricing offers significant savings and exclusive benefits for users, and by purchasing, you agree to a one-time payment with no refund options.
• We urge customers to use the free trial before purchasing an LTD to ensure the platform aligns with their business needs.

Refund Exceptions: Duplicate Billing Only

The only circumstance where a refund may be granted is in the case of accidental duplicate billing. If you notice duplicate charges on your account, please contact our support team immediately through our official support portal at support.sendmails.io.

• Upon verification of duplicate billing, the duplicate charge will be refunded promptly.
• Refund requests based on issues like setup difficulties, Amazon SES approval denials, or dissatisfaction with platform features will not be entertained, as users have the option to fully explore these aspects during the free trial period.
• We provide comprehensive tutorials and support for onboarding and SMTP integration to address any difficulties in setup or usage.

Cancellation of Subscription

If you wish to cancel your subscription, please follow these steps:

1. Visit our official support portal at support.sendmails.io.
2. Submit a formal cancellation request. This is the only accepted channel for subscription cancellations.
3. Requests made through other channels, such as email, social media, or verbal communication, will not be processed and are considered invalid.
4. Cancellation must be completed at least 48 hours before the next billing cycle to avoid additional charges. No refunds will be provided for charges incurred during the cancellation process if not completed within this timeframe.

Account Suspension or Termination

We take the integrity and reputation of our platform seriously. As a result:

• If you engage in any illegal activities or actions that harm our platform, services, or reputation, we reserve the right to suspend or terminate your account without notice and without any refund.
• Any violations of our terms of service, including but not limited to sending unsolicited emails, spamming, or engaging in prohibited activities, may result in account suspension or termination.
• Users are expected to maintain legal and ethical standards when using our platform. Misconduct or breach of these standards will lead to immediate action, including account cancellation if necessary.

Additional Terms and Conditions

• Amazon SES Approval: We do not issue refunds based on Amazon SES approval denials, as this process is controlled by Amazon and dependent on the user’s business credentials. SendMails.io supports multiple SMTP providers, and we encourage users to explore alternative options for seamless integration.
• SMTP Server Integration: Our platform requires integration with your own SMTP server. Refunds will not be issued for integration-related challenges, as it is a core requirement of using SendMails.io. We provide detailed guidance and support to facilitate this process.
• Inactivity or Misuse: Refunds will not be provided for accounts that remain inactive or for those found to have violated our terms of service, including but not limited to sending unsolicited emails or engaging in prohibited activities.
• Feature Expectations: Refund requests based on unmet expectations for features that were not advertised or explored during the free trial will not be considered. We clearly outline all key platform functionalities, ensuring users have the opportunity to assess them during the trial period.

Data Security and Continuous Improvement

We are committed to continuous improvement and ensuring the security of your data. We follow the highest industry standards to protect user information and are constantly adding new features and enhancements to our platform.

Conclusion

By purchasing a plan on SendMails.io, whether a subscription or an LTD, you agree to this Refund and Cancellation Policy. We offer the forever free account to help you evaluate our platform without financial risk, and we encourage all users to leverage this trial before making a purchase decision. Refunds are only available in cases of duplicate billing, and all cancellation requests must be processed through our official support portal.

We appreciate your trust in SendMails.io and look forward to supporting your email marketing success.